Booking and Reservation FAQs ✨

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1. How do I book a party?

Booking a party with Dream Party Productions is easy! Simply visit our Contact page or fill out our Booking Request Form on the website. Once we receive your details, we’ll confirm availability and send you a quote for your selected package.

Please check your spam folder for a response from us if you don’t see our email in your inbox!

2. What information do I need to provide to make a booking?

When making a booking, please include the following:

The date and time of the event, the type of party (Princess, Superhero, etc.), preferred character(s), party location (address and space details), the number of children in attendance, and any additional requests (special activities, upgrades, etc.). Don’t forget to include your contact information as well.

This will help us tailor the event to meet your needs!

3. How far in advance should I book?

To ensure availability, we recommend booking at least 4-6 weeks in advance, especially for weekends or holidays. However, we may still have openings for last-minute bookings, so feel free to reach out!

4. Do you require a deposit?

Yes, we require a $100 non-refundable deposit to secure your booking. This deposit will be applied to your final balance.

Once the deposit is received, a final invoice will be issued to the Client. The remaining balance is due by 11:00 pm on the Thursday before the event. If the remaining balance is not received by the specified time, Dream Party Productions reserves the right to cancel the booking, and all previous payments will be forfeited.

Accepted payment methods include Visa, Mastercard, e-transfer, or Apple Pay. Cash payments are not accepted, including on the day of the event, as it takes away from the magic of the experience.

5. Can I make changes to my booking after confirming?

We understand that plans may change! Changes to your booking made 7 days before your event will incur a $100 booking change fee. After that, adjustments may be subject to availability and additional charges. Please contact us as soon as possible if you need to make any changes.

6. Do you have a cancellation policy?

Zero-Refund Policy:

All payments made to Dream Party Productions are non-refundable, including the deposit and final balance. The Client acknowledges that the Company incurs administrative, scheduling, and preparatory costs upon booking. If the Client cancels the event for any reason, all payments made up to that point are forfeited. No refunds will be issued in cases of the Client’s personal circumstances, illness, or changes in availability.

Exception:

In the event that Dream Party Productions must cancel the booking due to performer illness or emergency, a full refund will be issued to the Client.

7. What happens if I need to reschedule?

The Client may request a one-time complimentary rescheduling with at least 15 days’ notice before the event, subject to performer availability. For rescheduling requests made within 14 days of the event, a $100 rescheduling fee will apply per request.

8. How do I pay for the party?

You can pay the remaining balance by Visa, Mastercard, e-transfer, or Apple Pay. Cash payments are not accepted, including on the day of the event, as it takes away from the magic of the experience. Your final payment is due by 11:00 pm on the Thursday before the event.

9. What is included in the party package?

Each package includes a set number of characters, activities, and party durations. For more details on what’s included in each package, visit the Party Packages  section on our website. Upgrades such as face painting, balloon twisting, or additional characters are available for an extra fee.

10. Can I book additional characters or services?

Yes, you can book multiple characters or additional services (like face painting, balloon twisting, or glitter tattoos) as an add-on to your package. Let us know your preferences when filling out the booking form, and we’ll customize the experience for you!

Event Space and Set-Up Requirements:

The Client agrees to prepare a suitable space to ensure the safety and enjoyment of the event:

• Open space for character activities such as dancing and play

• Chairs for characters during storytime 

• Table space for face painting or glitter tattoos if included in the Client’s package