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FAQS

How can I pay for my virtual princess visit?


1) E-transfer payment to dreampartyproductions@outlook.com

2) Via mastercard, visa, apple pay by calling 778-212-1590.


*** Virtual princess visits are non-refunable. If you would like to cancel we will  hold your payment for a future credit. *****


How can I pay for my deposit?


There is a $50.00 NON-REFUNDABLE deposit to reserve your party.

1) E-transfer to dreampartyproductions@outlook.com

2) Via mastercard or visa by calling 778-212-1590


After our team has received your deposit, we will send an invoice with the remaining balance  to your e-mail.   All deposits are applied to your final invoice and the remaining balance is due on the Monday before your scheduled party. 


NOTE: We do not collect the balance on the day of the party, as we do not want to take away from the magic and excitement of the event. 


What happens if we have to cancel your party due to performer illness? 

In the rare event of performer illness, Dream Party Productions will provide you with a full refund. While we never want to cancel a party, it is important to us that we do not spread germs onto the children. We understand that this is an inconvenience, and therefore, we will provide you with a 40% discount off your rescheduled event. We will also send your child a video message from the character explaining the situation and informing him/her of the rescheduled event.


Do you entertain outdoors? 

Parties and events can be held outdoors according to certain weather conditions. If the temperature exceeds 27 degrees, the event must be held indoors. NOTE: Our performers wear heavy costumes, wigs, and suits, so they can quickly overheat. Please organize your party in the shade or under a gazebo/tent. In the event of rain, snow, or extremely stormy weather, the party must be held indoors.


When planning an outdoor party, we recommend you have an “indoor” backup plan. This will eliminate the possibility of having to reschedule your event. Thank you for your cooperation.


How far will you travel?

Dream Party Productions is located in Coldstream, BC. Events/parties in surrounding areas such as Lavington, Lumby, Armstrong, Enderby, and Lake Country will have a $20.00 travel fee. Events/parties located in Kelowna or Salmon Arm will have a $25.00 travel fee. Events/parties in West Kelowna  will have a $30.00 travel fee. Please contact our office at 778-212-1590 for further information.


How should I prepare the children for the princess arrival?

We recommend that the children arrive 30 minutes before the character. This will allow you to get the children organized, and to accommodate those guests arriving late. Since the character will need to change shoes, take off coat, etc, we recommend that a parent answer the door. However, if you prefer to have the birthday boy/girl answer the door, please tell us in advance so that we are completely prepared. If you would like a GRAND entrance, we suggest you organize all the children together in a single room/area. Our character will enter the room with a magical entrance and will set the tone for an amazing event! Themed music will be playing as your character enters the room.


Pets?

If your pet has a tendency to jump up and get overly excited, we ask that you kindly put your pet outside or in another room. Since our costumes are custom made and of high quality, we want to eliminate the risk of damage. Thank you for your understanding and for your cooperation.


How do I prepare a space for the party?

If you are planning an outdoor party, check to see if the area is protected from heat/sun, or from wet weather. A clean, dry shaded area for activities is appreciated. If you are planning an indoor party, we ask that you choose a room in your home that can accommodate a large circle of children, and a space where everyone can kick off their shoes and dance!


Should I tip the character?

While our characters certainly do not expect a tip, it is always appreciated. Our performers work hard to provide you high end birthday party entertainment. If you would like to give your performer a tip, please pay them directly.

We also welcome your phone calls or emails after the event and look forward to any feedback you would like to share with us. 


Thank you for reading our FAQ’s. Please do not hesitate to contact us, if you have additional questions that have not been listed.