How do I book a party?
Please go to our “contact” page to complete the required information and then hit the send button OR contact us at 250 550-4257.
We suggest you call us first to see if the date is available. Parties are booked on a first come, first serve basis. We recommend that you book 4 – 6 weeks ahead of time. Keep in mind that our weekends fill up quickly and availability is limited.
There is a $50.00 NON-REFUNDABLE deposit to reserve your party. This deposit guarantees your date & time in our calendar. All deposits are applied to your final invoice and the remaining balance is due on the Monday before your scheduled party. NOTE: We do not collect the balance on the day of the party, as we do not want to take away from the magic and excitement of the event.
We accept cash, Visa, MasterCard and e-Transfer payments.
NOTE: If you book a party and do not make your deposit within 48 hours of speaking with us, we will re-open your date to the next available customer who requests it.
What if I need to cancel or postpone my party?
Your deposit is NON-REFUNDABLE. However, we will gladly work with you to reschedule your event to another date. The rescheduled date must be within (8) weeks of your original date.
What happens if we have to cancel your party do to performer illness?
In the rare event of performer illness, Dream Party Productions will provide you with a full refund. While we never want to cancel a party, it is important to us that we do not spread germs onto the children. We understand that this is an inconvenience, and therefore, we will provide you with a 40% discount off your rescheduled event. We will also send your child a written letter from the character explaining the situation and informing him/her of the rescheduled event.
What if I don’t want to have the party in my home, do you offer other locations?
Currently in Vernon, we offer party venues at the Lakers Club House, a cottage in the country on Pottery road, and City Dance Studio. We have also teamed up with Lincoln Lanes Bowling in Vernon to offer character appearances. Please visit our “optional venues” page for details. Call Dream Party Productions at 250 550-4257 for details.
Currently in Kelowna, we offer parties at the the Cathedral Church of St. Michael in the “Tinker Room”. Please visit our “optional venues” page for details. Call Dream Party Productions at 250 550-4257 for details.
Stay tuned as we continue to team up with community businesses in Kelowna and Salmon Arm.
Do you entertain outdoors?
Parties and events can be held outdoors according to certain weather conditions. If the temperature exceeds 27 degrees, the event must be held indoors. NOTE: Our performers wear heavy costumes, wigs, and suits, so they can quickly overheat. Please organize your party in the shade or under a gazebo/tent. In the event of rain, snow, or extremely stormy weather, the party must be held indoors.
When planning an outdoor party, we recommend you have an “indoor” backup plan. This will eliminate the possibility of having to reschedule your event. Thank you for your cooperation.
How far will you travel?
Dream Party Productions is located in Coldstream, BC. Events/parties in surrounding areas such as Lavington, Lumby, Armstrong, Enderby, and Lake Country will have a $20.00 travel fee. . Events/parties located in Kelowna or Salmon Arm will have a $25.00 travel fee. Events/parties in West Kelowna will have a $30.00 travel fee. Please contact our office at 250 550-4297 for further information.
Face painting is included in my party package, what do I need to know?
We use Wolfe face paint, which is a safe, non-toxic water based product. Wolfe face paints are made with Cosmetic grade, FDA approved ingredients.
NOTE: If face painting is included in your party package, please inform all the parents of your guests. Parents need to decide whether or not they want their child’s face painted. Some children may have skin allergies, so the possibility of a reaction may still exist. We cannot be held responsible for any allergic reactions.
What should the girls wear to the Deluxe Princess Tea Parties or the Princess “Dress-up” Parties?
Our princess “dress-up” dresses are meant to be worn over clothes, so we ask that your guests wear a body-suit and tights OR light weight tank top and skirt/shorts.
Our princess “dress-up” dresses are both mother approved and kid approved. They are extremely comfortable and made of very soft fabrics. There are no itchy fabrics used on our dresses.
How should I prepare the children for the character arrival?
We recommend that the children arrive ½ hour before the character. This will allow you to get the children organized, and to accommodate those guests arriving late. Since the character will need to change shoes, take off coat, etc, we recommend that a parent answer the door. However, if you prefer to have the birthday boy/girl answer the door, please tell us in advance so that we are completely prepared. If you would like a GRAND entrance, we suggest you organize all the children together in a single room/area. Our character will enter the room with a magical entrance and will set the tone for an amazing event! Themed music will be playing as your character enters the room.
If your pet has a tendency to jump up and get overly excited, we ask that you kindly put your pet outside or in another room. Since our costumes are custom made and of high quality, we want to eliminate the risk of damage. Thank you for your understanding and for your cooperation.
How do I prepare a space for the party?
If you are planning an outdoor party, check to see if the area is protected from heat/sun, or from wet weather. A clean, dry shaded area for activities is appreciated. If you are planning an indoor party, we ask that you choose a room in your home that can accommodate a large circle of children, and a space where everyone can kick off their shoes and dance!
Should I tip my character?
While our characters certainly do not expect a tip, it is always appreciated. Our performers work hard to provide you high end birthday party entertainment. If you would like to give your performer a tip, please pay them directly.
We also welcome your phone calls or emails after the event and look forward to any feedback you would like to share with us. Should you feel you’d like to share your positive experience on our Facebook page, we will send you a 10% coupon off your next event.
Thank you for reading our FAQ’s. Please do not hesitate to contact us, if you have additional questions that have not been listed.